Your seven day window
You may return an unopened, unused product within seven days of delivery for a full refund of the product price. Tell us first by email or WhatsApp so we can log the return and give you the return address.
Opened products
Skincare that has been opened cannot be resold, so we cannot take it back unless there is a fault. If the product is faulty, contaminated or the wrong item, we replace it or refund it in full, we pay the return courier and we raise it with the manufacturing partner responsible for that batch.
How refunds are paid
EFT orders are refunded to the account the payment came from. PayFast orders are reversed through PayFast. Refunds are processed within five working days of us receiving the goods.
Reaction or irritation
Always patch test on the inside of your forearm before first use. If you react, stop using the product and contact us with a photograph. We treat every reaction report seriously and will refund you.
Cancellations
Orders can be cancelled free of charge any time before the courier collects. After collection the return policy above applies.
Last updated 6 August 2026.